Refund Policy
Welcome to WWW.TELLERAFRICATICKETS.COM! We are committed to providing you with a reliable and enjoyable ticketing experience. Below is our refund policy to ensure transparency and fairness.
- Overview
At WWW.TELLERAFRICATICKETS.COM, we strive to handle refund requests promptly and fairly. Refunds are governed by the terms and conditions outlined here and by the policies of event organizers.
- General Refund Eligibility
- Refunds are applicable only for tickets purchased directly through WWW.TELLERAFRICATICKETS.COM.
- Requests must be submitted within the specified eligibility period.
- Used or partially used tickets are non-refundable.
- Refund approvals are subject to the event organizer’s terms.
- Refund Conditions
- Event Cancellation
- If the event is cancelled by the organizer, WWW.TELLERAFRICATICKETS.COM will issue a full refund.
- Refunds include the ticket price and service fees, unless stated otherwise.
- Event Postponement
- Tickets remain valid for the new event date.
- If you are unable to attend the rescheduled event, you may request a refund on or before 3days to the event.
- Customer-Initiated Refunds
- Refunds for personal reasons (e.g., change of plans) are allowed only if permitted by the event organizer’s terms.
- A cancellation fee of [5%] may apply.
- Technical Errors
- Refunds for technical issues (e.g., duplicate transactions) will be processed upon verification.
- Non-Refundable Scenarios
- Tickets purchased through third-party platforms.
- Lost, stolen, or damaged tickets.
- Failure to attend the event (no-shows).
- Partial refunds for bundled or group offers unless explicitly stated.
- Refund Process
- Initiating a Request
- Submit a refund request through our email africateller@gmail.com
- Provide necessary details, including:
- Ticket Order ID
- Reason for the refund
- Proof of purchase (if required)
- Review Period
- Refund requests are reviewed within 24-48 business Hours.
- You will receive a notification regarding the decision via email.
- Refund Method
- Refunds will be processed to the original payment method.
- Processing times vary depending on your payment provider and may take up to 2 business days.
- Deductions
- Any applicable service fees or processing charges will be deducted unless otherwise stated.
- Exceptions
Special events, promotions, or discounted ticket purchases may be subject to different refund terms, which will be explicitly communicated at the time of purchase.
- Contact Us
If you need further assistance with refunds, contact us through:
- Email: support@africateller@gmail.com
- Phone: [07037963884 – 08037961616]
We thank you for choosing WWW.TELLERAFRICATICKETS.COM and we look forward to serving you better!
Privacy Policy
Effective Date: [Insert Date]
Welcome to WWW.TELLERAFRICATICKETS.COM. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using WWW.TELLERAFRICATICKETS.COM, you consent to the practices described in this policy.
- Information We Collect
We may collect the following types of information:
- Personal Information
- Name, email address, phone number, and mailing address.
- Payment information (e.g., credit/debit card details) for transactions.
- Login credentials (username and password).
- Non-Personal Information
- IP address, browser type, device information, and operating system.
- Pages visited, time spent on the site, and click patterns.
- Cookies and tracking technologies for site optimization.
- Information from Third Parties
- Data from payment processors or event organizers to fulfill transactions.
- Social media information if you connect via social accounts.
- How We Use Your Information
Your information helps us provide and improve our services. Specifically, we use it to:
- Process transactions and deliver tickets.
- Send confirmation emails, updates, or promotional offers.
- Customize user experiences and analyze website performance.
- Comply with legal requirements and resolve disputes.
- Sharing Your Information
We do not sell your information. However, we may share it with:
- Event Organizers: To process ticket purchases and manage event logistics.
- Payment Processors: To facilitate secure payment transactions.
- Service Providers: For email campaigns, marketing, or website analytics.
- Legal Authorities: If required by law or to protect our rights.
- Cookies and Tracking Technologies
WWW.TELLERAFRICATICKETS.COM uses cookies to enhance user experience. Cookies help us:
- Remember user preferences.
- Track site usage for analytics.
- Deliver targeted advertising (where applicable).
You can manage or disable cookies through your browser settings.
- Data Security
We implement robust measures to protect your information, including:
- Encryption of sensitive data during transmission.
- Regular security audits and monitoring.
- Restricted access to personal information.
While we strive to safeguard your data, no system is 100% secure. Use the platform at your own risk.
- Your Rights
You have the right to:
- Access and review the personal data we hold about you.
- Request corrections to inaccurate information.
- Opt-out of marketing communications at any time.
- Request deletion of your data (subject to legal obligations).
To exercise these rights, contact us at privacy@tellerafricatickets.com.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing personal information.
- Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from minors. If we learn we have inadvertently collected such data, we will delete it promptly.
- Policy Updates
We may update this Privacy Policy periodically to reflect changes in practices or regulations. We will notify users of significant updates via email or site announcements.
Last Updated: [Insert Date]
- Contact Us
For questions or concerns regarding this Privacy Policy, please reach out to us:
- Email: privacy@ africateller@gmail.com
- Phone: [07037964884 – 0803761616]
This policy ensures compliance with data protection laws and builds trust with your users