Refund Policy

At Teller Africa Tickets, we strive to ensure a fair and transparent experience for both event organizers and attendees. Our refund policy is designed to protect your interests while maintaining the integrity of event bookings.

1. General Refund Rules

All ticket sales are generally non-refundable. Since tickets are often for one-time live events, we cannot offer refunds if you change your mind, buy the wrong ticket by mistake, or are unable to attend the event for personal reasons.

2. Post-Event Protection (The 24-Hour Rule)

To protect our customers, we offer a special protection window. If an event you purchased a ticket for:

1. Is cancelled by the organizer.
2. Is significantly different from what was advertised (e.g., wrong venue or missing headliners).
3. Does not take place at the scheduled time.

You have the right to request a refund within 24 hours after the scheduled event date. Requests made after this 24-hour window will not be eligible for processing as funds may have already been disbursed to the organizer.

3. Processing Fees

Please note that transaction fees charged by payment processors (like Paystack) are often non-refundable. If a refund is approved, you will receive the ticket face value, minus any applicable processing or administrative fees.

4. Cancelled or Postponed Events

If an event is officially cancelled by the organizer, Teller Africa Tickets will work with the organizer to facilitate refunds automatically where possible. If an event is postponed, your ticket will typically remain valid for the new date.

5. Chargebacks

Attempting a chargeback through your bank without contacting us first may result in a permanent ban from our platform. We prefer to resolve all disputes directly and fairly.

Contact Support

For any refund-related inquiries, please reach out to us:

Phone: 07037963884

E-mail: [email protected]